Retarget Marketing: A New Level Of Personalised Content

It’s not a coincidence anymore that, when browsing for that new sports watch, suddenly you’re seeing ads for FitBit everywhere. It’s not by chance that your research into real estate has triggered banner ads popping up all over your Facebook feed telling you to click to see the Commonwealth Bank’s new mortgage package. It’s not selective sight seeing ads for ASOS beckoning you back after shopping on their online store after abandoning your cart before purchase.

The internet is a very smart creature today, and has reached a level of targeting that transcends anything seen before. What I’m talking about here is the technique of Retargeting.

What Is Retargeting?

Retargeting (also sometimes referred to as remarketing) is responsible for the phenomena mentioned above. Basically, it facilitates re-engagement from a customer after they’ve left a brand’s website.

Retargeting gathers a specific person’s buying preferences, and then shows them targeted online adverts as they surf the net, to keep those relevant brands in front of them. The majority of customers (around 98%) who visit a website will actually leave (known as “bounce”) before completing a purchase or performing a converting action. Retargeting addresses this by leveraging purchase intent data from that website (such as likes, shopping cart behaviour, history, time on site, clicks, and so on), and placing a small piece of code as a cookie on their browser, so that when they visit retargeting provider pages like Facebook, the individual is served ads tailored specifically for them.

This is a very effective marketing tool as it allows powerful, precisely targeted ads to be directed to each specific customer, encouraging them back to the original website to complete their transaction and convert.

Part Of A Larger Campaign

Obviously, this works best as part of an overall digital Marketing campaign. After all, you need customers to already know about your brand and visit your website for the first time as a result of an overarching promotion campaign, before you can effectively utilise retargeting to nurture and make them feel comfortable about returning to your website and trusting your brand. Retargeting is a good way to bolster this larger campaign.

Don’t Frustrate Your Customers

Retargeting, however, requires a very delicate balance. It should be a complementary execution to your marketing mix, not an endless annoyance to your customers. Serving the wrong ad to the wrong person too many times (over bombardment) is the negative side of retargeting, and must be avoided. Retargeting works most effectively when it’s a subtle, top-of-mind reminder, and not a hounding series of propaganda.

The ideal point is when the individual views the retargeted ads as a convenience, where ads are catered to their specific needs, rather than harassment, with ads stalking them around the internet. It’s important to get this delicate balance correct.

The Multiplatform Scope

An effective retargeting strategy must span across many platforms, given the nature of the consumer today. These include desktops, mobile devices and social media. Most customers own multiple devices and will research on one platform, only to complete their transaction and post feedback on another, so retargeting must be reaching them via a multi-platform approach.

Get The Most Out Of Retargeting

Effectively using Retargeting lies in segmentation, creative design, experimentation and measurement.

Segmentation puts the right strategies in place to ensure the correct messages are delivered to the right consumer. For example, a loyal customer will require a different type of message to one that is still unsure about purchasing. Correct segmentation ensures that a converted customer receives loyalty campaigns and cross selling messages, whereas a non-converted customer receives discounts and reassuring messages to bring them back to the site.

Creative design on retargeting adverts work best when they’re kept simple and bold, display the brand prominently, have a direct call to action, and present a personalised message. After all, if you’re going to all the trouble of individualising your Marketing massaging, don’t waste the opportunity to connect directly with your customer.

Experiment with different designs, frequencies, locations and landing pages to discover what gets the best result. As it is a specifically targeted campaign, it’s often difficult to determine what resonates best with an individual segment.

Effective measurement is always key when determining the success of each marketing endeavour. Retargeting can meet customer retention, brand awareness and sales objectives, and the most commonly uses statistics to track progress are “Cost Per Action” and “Cost Per Clicks”.

How to Promote Your Network Marketing Business During the Holidays

As I mentioned in my last post, the holidays can be a very slow time in your business, but that’s really up to you. If you slow down, your business will slow down. However, if you promote throughout the holidays, your business will continue growing. Here are some simple ideas for promoting your business in the coming month:

1. Annual Christmas Letter – if you send out an annual Christmas letter, mention that you’ve started a new business and that you are helping other people earn extra money, replace jobs they hate, and enjoy tremendous tax savings. If you don’t already send out a letter, this might be a good reason to do so.

2. Christmas Cards – include a note in your Christmas cards about your new business. If you had just opened a restaurant, you would proudly announce it to all your friends and family, so it shouldn’t be any different with your network marketing business.

3. Christmas Gifts – if you have something that your network marketing business offers, use it as your Christmas gift to co-workers, neighbors, people you attend church with, etc. Many companies offer Christmas packs that are decorated and at a special price. Often, they will even ship it for you.

4. Christmas Shopping – whether you like Christmas shopping or not, it’s something we all have to do. Dread the mall? Well, now you can use this time to promote your business. Bring along a bunch of business cards that direct people to a web site and as you encounter sales people at the various stores, give them a card and say something like: “You’re sharp and I’m sure that (name of the store) isn’t paying you nearly what you are worth, so I’d like to talk with you as soon as possible. Call or e-mail me as soon as possible.” If they ask what it is, give them the company name and direct them to your web site. Let them know that you don’t want to take up their work time, but would be happy to answer questions when they call. The less you tell them, the greater their curiosity and if they are curious, they will call or e-mail. Not many will, but this is a sifting process, so those who do are your best prospects.

Hope these help you have a happy and prosperous Christmas season.

A Direct Marketer’s Best Category of New Business

For years sophisticated major mailers have utilized new mover names for their direct mail programs for one very good reason… because new move lists work!

New move lists that are currently on the market usually offer between 1 million and 1.5 million new move names a month. Many of the more well-schooled companies are getting and mailing these names weekly.

When one thinks about it, the reasons are obvious.

Almost like a new year’s resolution, a new move often triggers a sense of wanting “a fresh start”. Often even a short distance move will make people rethink their current relationships with others. The very act of moving can trigger looking for everything from a new church to a new dentist… to new Chinese restaurant.

It is also common to see people buying new sheets, towels, furniture, draperies, shower curtains,… anything and everything to make the new house their new home.

Businesses like home improvement stores find new residents important customers. They’re buying new toilet seats and door locks, door knobs and faucets. And they need nails and screws and tools and picture hangers.

Every type of contractor generates business from new residents including painters, plumbers, electricians, locksmiths, alarm companies. New lawn service and pool service and pest control are frequently required.

Depending on the distance of the move, every type of retail and local service relationship must also be reestablished.

That includes where someone buys pizza, get your hair done, gets their clothes cleaned, and gets their car serviced.

All new professional relationships also need to be secured as well. Doctors, dentists, ophthalmologists, pharmacists… all get new business from new residents.

If your business falls into any of the categories listed above, speed is critical. Why?

Because if another pizzeria sends out a welcome to the neighborhood, free meal coupon mailing before you do, you may have lost your opportunity to become their new supplier in that category.

New residents fall into two broad categories, home owners or renters. New renter names just cannot work for some mailers, and the reasons why are pretty obvious. On the other hand we have found that renters are equally or even more responsive than homeowners to many direct mail offers.

I believe there is no category of names that is mailed by more direct marketers than new residents. With a constant supply of between 300,000 and 400,000 weekly names to mail, every marketer needs to explore mailing to this audience. The upside is too great to ignore.

That’s why the savviest of smart marketers mail their best offer to new movers on an ongoing basis.