A Direct Marketer’s Best Category of New Business

For years sophisticated major mailers have utilized new mover names for their direct mail programs for one very good reason… because new move lists work!

New move lists that are currently on the market usually offer between 1 million and 1.5 million new move names a month. Many of the more well-schooled companies are getting and mailing these names weekly.

When one thinks about it, the reasons are obvious.

Almost like a new year’s resolution, a new move often triggers a sense of wanting “a fresh start”. Often even a short distance move will make people rethink their current relationships with others. The very act of moving can trigger looking for everything from a new church to a new dentist… to new Chinese restaurant.

It is also common to see people buying new sheets, towels, furniture, draperies, shower curtains,… anything and everything to make the new house their new home.

Businesses like home improvement stores find new residents important customers. They’re buying new toilet seats and door locks, door knobs and faucets. And they need nails and screws and tools and picture hangers.

Every type of contractor generates business from new residents including painters, plumbers, electricians, locksmiths, alarm companies. New lawn service and pool service and pest control are frequently required.

Depending on the distance of the move, every type of retail and local service relationship must also be reestablished.

That includes where someone buys pizza, get your hair done, gets their clothes cleaned, and gets their car serviced.

All new professional relationships also need to be secured as well. Doctors, dentists, ophthalmologists, pharmacists… all get new business from new residents.

If your business falls into any of the categories listed above, speed is critical. Why?

Because if another pizzeria sends out a welcome to the neighborhood, free meal coupon mailing before you do, you may have lost your opportunity to become their new supplier in that category.

New residents fall into two broad categories, home owners or renters. New renter names just cannot work for some mailers, and the reasons why are pretty obvious. On the other hand we have found that renters are equally or even more responsive than homeowners to many direct mail offers.

I believe there is no category of names that is mailed by more direct marketers than new residents. With a constant supply of between 300,000 and 400,000 weekly names to mail, every marketer needs to explore mailing to this audience. The upside is too great to ignore.

That’s why the savviest of smart marketers mail their best offer to new movers on an ongoing basis.

Retarget Marketing: A New Level Of Personalised Content

It’s not a coincidence anymore that, when browsing for that new sports watch, suddenly you’re seeing ads for FitBit everywhere. It’s not by chance that your research into real estate has triggered banner ads popping up all over your Facebook feed telling you to click to see the Commonwealth Bank’s new mortgage package. It’s not selective sight seeing ads for ASOS beckoning you back after shopping on their online store after abandoning your cart before purchase.

The internet is a very smart creature today, and has reached a level of targeting that transcends anything seen before. What I’m talking about here is the technique of Retargeting.

What Is Retargeting?

Retargeting (also sometimes referred to as remarketing) is responsible for the phenomena mentioned above. Basically, it facilitates re-engagement from a customer after they’ve left a brand’s website.

Retargeting gathers a specific person’s buying preferences, and then shows them targeted online adverts as they surf the net, to keep those relevant brands in front of them. The majority of customers (around 98%) who visit a website will actually leave (known as “bounce”) before completing a purchase or performing a converting action. Retargeting addresses this by leveraging purchase intent data from that website (such as likes, shopping cart behaviour, history, time on site, clicks, and so on), and placing a small piece of code as a cookie on their browser, so that when they visit retargeting provider pages like Facebook, the individual is served ads tailored specifically for them.

This is a very effective marketing tool as it allows powerful, precisely targeted ads to be directed to each specific customer, encouraging them back to the original website to complete their transaction and convert.

Part Of A Larger Campaign

Obviously, this works best as part of an overall digital Marketing campaign. After all, you need customers to already know about your brand and visit your website for the first time as a result of an overarching promotion campaign, before you can effectively utilise retargeting to nurture and make them feel comfortable about returning to your website and trusting your brand. Retargeting is a good way to bolster this larger campaign.

Don’t Frustrate Your Customers

Retargeting, however, requires a very delicate balance. It should be a complementary execution to your marketing mix, not an endless annoyance to your customers. Serving the wrong ad to the wrong person too many times (over bombardment) is the negative side of retargeting, and must be avoided. Retargeting works most effectively when it’s a subtle, top-of-mind reminder, and not a hounding series of propaganda.

The ideal point is when the individual views the retargeted ads as a convenience, where ads are catered to their specific needs, rather than harassment, with ads stalking them around the internet. It’s important to get this delicate balance correct.

The Multiplatform Scope

An effective retargeting strategy must span across many platforms, given the nature of the consumer today. These include desktops, mobile devices and social media. Most customers own multiple devices and will research on one platform, only to complete their transaction and post feedback on another, so retargeting must be reaching them via a multi-platform approach.

Get The Most Out Of Retargeting

Effectively using Retargeting lies in segmentation, creative design, experimentation and measurement.

Segmentation puts the right strategies in place to ensure the correct messages are delivered to the right consumer. For example, a loyal customer will require a different type of message to one that is still unsure about purchasing. Correct segmentation ensures that a converted customer receives loyalty campaigns and cross selling messages, whereas a non-converted customer receives discounts and reassuring messages to bring them back to the site.

Creative design on retargeting adverts work best when they’re kept simple and bold, display the brand prominently, have a direct call to action, and present a personalised message. After all, if you’re going to all the trouble of individualising your Marketing massaging, don’t waste the opportunity to connect directly with your customer.

Experiment with different designs, frequencies, locations and landing pages to discover what gets the best result. As it is a specifically targeted campaign, it’s often difficult to determine what resonates best with an individual segment.

Effective measurement is always key when determining the success of each marketing endeavour. Retargeting can meet customer retention, brand awareness and sales objectives, and the most commonly uses statistics to track progress are “Cost Per Action” and “Cost Per Clicks”.

Why Should You Use an Updated Direct Marketing List?

To achieve success in direct mail marketing, the marketer needs to have the right mailing list. What is a mailing list? A direct mail marketing list contains the contact information of qualified leas along with other details that are relevant to a marketer. Using the mailing list, a business owner can launch advertising campaigns to reach out a targeted audience.

Indeed, it is very important to start with the right list so as not to waste time and money on a poor campaign. Many people often change their post mail addresses and email email addresses which is why it is important for a marketer to make sure that the list he uses is always updated.

Using an old listing could mean not reaching your intended audience and giving out your marketing mails to the wrong hands. On the contrary, a good list increases your chance of getting positive response out of your direct mail marketing campaign.

Direct Mail Marketing – Use Postcards? Or E-mails?

Direct mail marketing can be done both offline and online. If you choose the traditional method of direct marketing, sending postcards is the best way to advertise. On the other hand, if you have a business website or an online store, email marketing can surely increase your sales.

In order to boost their marketing potential to the fullest, many successful merchants use both offline and online direct marketing. Although the internet is a booming industry, traditional methods of advertising such as postcard marketing should never be overlooked.

Direct Mail Marketing Techniques

Let’s say for instance that you want to send out advertising postcards. To get the best results, it is recommended that you send via First Class Mailing to enjoy important mailing features such as the Return to Sender option. Although First Class Mailing may cost a little more than ordinary postage, you can be assured that your marketing letters will be delivered to their intended recipients.

If you are sending marketing emails, you need to be careful not to make the mistake of sending unsolicited emails as doing so can send a negative impression to people. In addition, it is easier to change email accounts so you need to do your research to make sure that the accounts you are sending to are still active.

There are standard rules in direct mail marketing that must be observed. Aside from not sending unsolicited emails, a marketer must also avoid spamming or bombarding the recipient with so many emails at one time. Most recipients would want to see both a Subscribe and Unsubscribe option for this gives them the idea that they can easily decide whether to accept messages or not from your company.

make sure that you are purchasing a mailing list from a reputable marketing list broker. Better yet, build up your own marketing listing by conducting market surveys or by offering free newsletters to visitors of your business website. Doing this will help you ensure that the people who signed up your listing are truly interested in your products or services.

Copyright (c) 2010 Luie De Von