5 Tips for Creating the Best Website Content Strategy

Designing a website that drives conversions by giving potential customers what they want can be a long, difficult process.

Among other things, it’s got to look great, the user interface has to be just right, and you have to find ways to say everything that needs to be said with as few words as possible.

Believe it or not, even after two decades of designing websites, creating something that checks all those boxes still feels like no small feat.

It requires patience, dedication, and a suite of specialized skills that’s nearly impossible for one person to master.

So, I want to share some of what I’ve learned over the last 20 years.

In this article, I’m going to explain how you can design the most effective website content strategy and ensure your website is on the right path, instead of on the road to nowhere.

How to Create the Best Website Content Strategy 1) Do a Brand Analysis
Just like a house, a great website content strategy requires a proper foundation.

So, the first thing you need to do is an analysis of your brand. This is the foundation upon which every part of your website is going to rest.

A comprehensive brand analysis will be made up of many different aspects, including an assessment of your target audience(s), your unique selling points, and the pain points of potential customers.

Here are some questions you should ask yourself when conducting the analysis of your brand:

Who are my main competitors?
What are the characteristics of my ideal customers?
How can I establish an emotional connection with this audience?
Which words can I use to establish that emotional connection?
What types of images can I use to evoke an emotional response?
Why should someone do business with me instead of my competition?
What specific problems can I solve, or needs can I fulfill for my ideal customers?
What are some of the struggles, obstacles, or problems potential customers are facing?
You should go into as much detail as you can when answering these questions – the more information, the better.

Then, once you’ve conducted this analysis, you’ve got everything you need to start creating your content.

2) Be Specific
One of the most frustrating things for business owners is trying to figure out how to convey the right message in a way that’s succinct and straightforward.

When we write or design something, it always seems to make sense to us, but no matter how captivating or concise we may think it is, what really matters is the perception of potential customers.

This is why an initial brand analysis is so important. It’s a way to get inside the heads of your ideal customers and try to understand things from their perspective.

For example, recently, my team and I have been working on a website for a payment processing company.

One of the things we want to draw attention to on their home page is what sets them apart from the competition.

But in our rush to push these points, the fact that this is a website about payment processing ended up getting buried, and we had to go back to the drawing board.

So, make sure to be as specific as you can, and don’t ever assume your audience will understand what you’re trying to convey just because it makes sense to you.

First and foremost, you need to consider things from the perspective of potential customers.

READ: Using SEO To Inform Your Website Content Strategy

There are countless things to consider when designing an effective website content strategy, so if you want to know more, this blog should provide some additional insight.

This article will give you several things to consider when it comes to your website content, especially as it relates to search engine optimization concepts, including header tags, local search, and more.

Read more here

3) Be Concise
At this point, you’re probably wondering, “Why is it so important to be concise?”

Well, I’m sure many of you are aware of Microsoft’s notorious study on the human attention span, but for those of you who aren’t familiar with it, let me explain.

Back in 2015, Microsoft Canada conducted a study that attempted to analyze people’s attention spans through a combination of a series of games, a survey, and neurological research conducted using electroencephalography to monitor brain activity.

The study had several key takeaways, but what ended up getting all the attention (and Microsoft ended up getting all the credit for) was actually data from a research institute called Statistic Brain that Microsoft referenced in the study.

According to that data, the average human attention span is about eight seconds, which is, at least according to Statistic Brain, lower than the average attention span of a goldfish.

In other words, you’ve got about eight seconds to capture a potential customer’s attention before they click away from your website.

With that said, when you’re creating the copy for your website, you should try to restrict your writing to one-sentence paragraphs wherever possible.

As sad as it is to say, people just don’t like to read, and when they see a huge block of text, their eyes are going to glaze over, they’re not going to read it, and you’ve already lost them.

So, when you’re writing your website content, make sure to be as concise as you can, and in general, try to use as few words as possible.

4) Focus on Your Customers
A favourite faux pas of many a business owner is to make everything about them and their brand.

I’ve seen countless websites that read like this. They talk about how much the brand is dedicated to their mission, how much they love their customers, and how great their products and/or services are, but they fail to put any focus on their customers.

As Donald Miller said in Building a StoryBrand, “The customer is the hero, not your brand.”

This simple statement is one of the most powerful messages I’ve ever received, and it’s helped me to redefine the way I think about marketing.

I’m not saying it’s bad to create a mission statement or discuss how you started your business on an about page, but the fact of the matter is very few people actually care about your company, its values, and how it got started.

At the end of the day, what customers want in a website is something that puts the focus on them and tells them what you can do for them – what problems you can solve, what needs and desires you can fulfill.

For most people, everything else is pretty much irrelevant.

So, when you’re designing your website content strategy, try putting potential customers in the spotlight, and position yourself as the guide that’s going to help them on that long, arduous journey towards fulfilling their needs and desires, or solving their problems.

5) Conduct Keyword Research
When you’re trying to target your ideal customers, nothing is more important than keywords.

You can analyze your brand till the cows come home, be as succinct and specific as possible, and put the spotlight on potential customers all you want, but if the right people aren’t finding your website, all those efforts will be in vain.

Luckily, once you’ve done your brand analysis, a lot of the work is already complete, as you’ve already defined your target audience(s).

But now that you know which audiences to target, you’ve got to figure out what they’re searching for, so you know what keyword phrases to use.

There are many tools you can use to conduct this keyword research, and whichever one you choose, the principles remain the same.

First, you choose your target audience(s), then you find out what they’re searching for. Next, you have to consider how that relates to your business and think about how you can inject those keyword phrases into your website content.

But don’t be too broad.

For example, if you’re a Vancouver-based plumber, and your target audience is made up of people who are looking for a plumber in the Vancouver area, it doesn’t make sense to target the term “plumber”, as this is way too general.

Instead, what would make more sense is to target a much more specific phrase, like “plumber in Vancouver” or “Vancouver plumbing service”.

In any case, no matter what keywords you’re trying to target, make sure to use them sparingly and inject them into your content in a way that is grammatically correct and sounds natural.

Does this seem like too much work for you to handle? Designing an effective website content strategy can definitely be overwhelming, but when you work with a professional website marketing company you don’t have to do everything yourself. We can help design your website content to ensure your ideal customers can easily find you online.

10 Ideas for Marketing Your Business With Facebook Advertising

Facebook is considered as the most popular social media network today. Its popularity remains to spread out with a need in internet marketing where aggressive and ingenious company owners and online marketers are deploying Facebook marketing to reach more target market as web traffic to their sites.

A more extension to Facebook marketing is Facebook marketing that is growing popular where certain online marketing is targeted at specific niche Facebook audiences that would benefit the brand and company operations. Facebook marketing consists of flexible characteristics that no online marketer or company owner might manage to avoid today.

Facebook marketing consists of the capability to recognize particular target market, track and determine the efficiency of picked advertisements, customize advertisements in reaction to altering market patterns and customer habits. For the ideal outcomes, online marketers and entrepreneur who take part in Facebook Marketing should use the following 10 impactful pointers.

Ideas # 1– Have a Clear Objective

Every effective company needs a clear objective that might be attained to inspire the online marketer or entrepreneur. A basic objective might be set for little and brand-new companies while larger market gamers would have more difficult objectives. The set objective would most likely consist of more web traffic to be produced and greater sales that would increase company bottom lines by means of Facebook marketing.

A clear objective would assist online marketers or entrepreneur end up being more focused to expend their energy, expense and time carefully to enjoy ideal outcomes at the end of the marketing project. When engaging Facebook marketing if adequate resources and know-how are readily available, it might be possible for a company to have more than one easy objective.

Idea # 2– Identify Specific Niche Markets

Web online marketers still have to determine their favored geographical places to promote their brand and items quickly, although the world is their oyster through contemporary innovations today. New or small companies ought to recognize a regional market that is more workable prior to broadening beyond their horizons as they get acquainted with Facebook Marketing.

As Web online marketers end up being more skilled with the characteristics of Facebook marketing, there is no border to hold them back in getting in touch with international and regional customers on the Web for ideal results.

Unique internet marketing projects might be prepared with Facebook marketing to accommodate the numerous customer requirements and altering habits around the world.

Idea # 3– Personalized Advertisements for Target Market

Web companies need extremely particular audiences to be a hit. This would need a personalized advertisement that deals with a certain group that would broaden the marketplace presence of the brand and items promoted. When the social network gathers appropriate user info to assist online marketers specify the targeted audience for every online advertisement prepared and executed, this is not hard on Facebook marketing.

A great deal of appropriate and intriguing customer info might be collected as part of a reliable search making use of customers’ age, gender, occupation and interest. A mix of these requirements might limit certain target audience that would surge up the advertisement success.

Ideas # 4– Accommodate Existing Clients

One possible mistake of Facebook online marketers is a tendency to disregard the existing in their desperation to look for brand-new prospective leads. Online marketers must not forget that without the existing clients, their company might not be where it is today. Existing clients ought to be valued at all times with appropriate advertisements and unique offers that would make them devoted consumers for life.

There is excellent marketing power with existing consumers who might be the brand’s informal ambassadors from their complete satisfaction with the brand or company. More possible leads might come through from existing clients’ contacts that would churn greater sales for business.

Idea # 5– Realistic Budget Plan

Facebook marketing is vibrant with a spending plan that is scalable; for this reason, little or brand-new online companies might set a smaller sized practical budget plan to turn on Facebook advertisement marketing on a smaller sized scale till more revenues are created to allow a larger scope of marketing on the Web.

Larger business with a larger spending plan might choose more vibrant marketing advertisements that might extend a number of platforms and channels for a larger direct exposure of the brand and company to delight in larger returns. Advertisements might be run constantly or occasionally depending upon the set spending plan to create the wanted results.

Idea # 6– Appealing Images Added in Advertisements

Images in advertisements have the tendency to appeal more to audiences, pertinent and particularly appealing photos that would produce more interest and interest to trigger greater reactions. Online marketers might explore various kinds of images on numerous advertisements to track their efficiency prior to using the effective choices more often in future online advertisement marketing ventures.

Idea # 7– Engage Facebook Advertisement Manager

No much better device than the Facebook Advertisement Manager must be used to assemble the vital metrics on advertisement reactions for a precise report on the project’s efficiency. Online marketers would have the ability to make more educated marketing choices with the pertinent info at hand to prevent restarting marketing errors.

This would enhance the success rates of Facebook Advertisements with the device supervisor showing truths about the advertising campaign, which enables instant modifications to the advertisements or alter the course of the marketing advocate higher efficiency.

Idea # 8– Conversion Tracking Advantages

The application of Conversion Tracking controls suitable JavaScript codes composed on business site to track web visitors’ actions and reactions. Such info is returned to Facebook where collation happens to supply an online marketer precise info about customer habits and gather essential marketing info that would enhance internet marketing ventures.

Idea # 9– Enhancing Facebook Posts

Increasing a Facebook post forms another element of Facebook marketing where the post is positioned greater in the advertisement receivers’ News Feed area to enhance the opportunities of being seen. Any variety of posts might be improved to enhance online direct exposure.

Idea # 10– Add “Call to Action” Option

Every efficient marketing project has to close with a ‘call to action’ which might close a sale where possible. This is the very best ending line for a marketing project despite how vibrant the marketing method might be. A call to action amounts to “Constantly get a sale”.

Increase Repeat Business and Referrals with Direct Mail

So you have been writing mortgages like crazy now for the last few years. You have a pretty big database of customers and hopefully you have been getting and keeping full contact information for them. An organized database is the first key to customer retention.

The next step is to put together a direct mail campaign to keep these customers thinking about you when they think about mortgages. It is often years between times when each customer needs a mortgage professional, and it takes far less than that for them to forget your name. As well as fighting time, you are fighting indifference. Customers who get great service are often reluctant to pass that information along, while customers who feel they have gotten poor service will tell everyone. Most of the time good customers need to be reminded of their
experience. By following up with each customer on a regular basis you will not only stay in the front of their mind but you will also start to build a reputation as a solid and responsible business.

So how do you get started? Below are a couple of the most frequently asked questions when starting a campaign to keep in touch with past clients.

What Type of Direct Mail Piece Works Best?

There is a great debate amongst Mortgage Professionals about what type of direct mail will work best for getting new business. Many swear by letters for their appearance of professionalism, while others like the low cost and high visibility of postcards. Overall, both seem to work
adequately for bringing in new business. You just need to find which works best for you personally.

For keeping in contact with past customers, however, the way to go is postcards. This is due to the fact that if your customers are not currently looking for a mortgage for themselves, they are far less likely to take the time to open a letter. That causes most of your “keep in touch” promo that is in envelopes to get thrown out before it ever gets read.

Since the goal is recognition and not direct action you only need to get them to read the message. Postcards have the message visible when mailed, which means that while your customers are deciding what to read and what to throw out, they are already being exposed to your message.

How Often Should I Send Promo?

You will want to mail a piece to your database every 30-60 days. Any longer than that and they may have already forgotten you when their friends are looking for a mortgage. Since you will want to send promo out often, you will need to keep your costs down. With postcards there are no envelope costs, no assembly costs and the postage is 30% less than letters. When using a mail house to send your postcards you can often get postage rates as low as 18¢ per piece.

What Should Be On My Brand Recognition Pieces?

There are some basic rules for the design of a brand recognition direct mail piece.

Rule #1: Keep color consistent.

Many times people fall into the trap of changing the look of their promo for the seasons or for the holidays. The thought is that people are thinking about Christmas or St. Patrick’s Day so they will respond better to promo with those colors. The truth is exactly opposite. Their senses are so flooded by those images that they actually start to skip right over them. Pick a color for your company and stick with it. You will do much better in building recognition.

Rule #2: Make a logo and use it on every piece.

Having a clean, professional logo is best. It may be a little pricey to have designed but in the end it is well worth the money. Experienced designers can often charge up to $2000 for a corporate identity package including logo, letterhead and business cards. If you aren’t looking to make that type of investment simply pick a type style for your company
name and use it every time. Consistency is key because your logo is your main identification point.

Rule #3: Make it Informative.

Every piece should have something useful for your customers. Whether it is new information about the mortgage industry or even possible investment properties in their area, it can even be completely unrelated to the mortgage industry. A calendar or list of emergency numbers, even the old recipe card trick still works pretty well. Anything that is likely to be kept around will help to build recognition in the minds of your past customers.

The mortgage industry has experienced a huge amount of growth over the past few years. Unfortunately this growth cannot last forever. At some point it is going slow down and the only way to keep your income in the range that you have become accustomed to is to ensure that you retain as many past customers as you possibly can.

A direct mail campaign is the best way to do this, but remember, this type of program is a long term process. Don’t get discouraged if you can’t directly calculate the amount of money that you bring in right off the bat. What you are doing is burning your name into the minds of your customers. Eventually it will work out to you seeing less attrition and
far more referrals.